Support
Help
Center.
Everything you need to know about using Order Up. Can't find what you're looking for? Email us at hello@getorderup.net — we reply same business day.
Getting started
How do I get started with Order Up?
Book a free 30-minute demo at getorderup.net. We'll walk you through the platform, show you a live example of what your restaurant's site will look like, and answer every question. If you decide to move forward, you sign our agreement and we start building immediately.
What information do I need to provide to get started?
After signing up, we'll send you a simple onboarding form asking for: your restaurant name and logo, your menu (you can send a photo of your existing menu), your hours, your address, and your Stripe account details. That's it — we handle everything else.
How long does setup take?
Most restaurants are live within 7 business days. We'll send you a preview link within 3 days so you can review and approve your site before it goes live.
Do I need any technical skills?
None at all. We handle 100% of the technical setup. You fill out our onboarding form and we do the rest. For ongoing changes like menu updates, just email or message us and we take care of it.
Orders and payments
How do I receive orders?
New orders appear instantly in your Order Up dashboard, which you can access from any phone, tablet, or computer. If you have the order tablet (Premium plan), orders print automatically. You'll also receive an email and push notification for every new order.
When does the money hit my bank account?
Payments are processed by Stripe. Funds typically deposit to your connected bank account the next business day. You can see every transaction in real time in your dashboard.
What payment methods can my customers use?
All major credit and debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, and Google Pay. Stripe handles all payment processing securely.
Are there any transaction fees?
Order Up charges zero commission on orders. Stripe charges their standard processing fee of 2.9% + $0.30 per transaction — that's the only fee taken from each order, and it goes directly to Stripe, not to us.
Managing your menu
How do I update my menu?
Just email hello@getorderup.net or message us through your client portal with the changes you need. We'll update your menu within one business day. Growth and Premium plans include priority same-day support.
Can I temporarily turn off ordering?
Yes. You can pause online ordering from your dashboard at any time — for example if you're unexpectedly closed or slammed during a rush. Just toggle it back on when you're ready.
Billing and account
When does billing start?
Monthly billing starts on your go-live date — the day your ordering site goes live to customers. The one-time setup fee is charged when you sign up.
Can I cancel anytime?
Yes. Order Up is month-to-month with no long-term contract. Cancel with 30 days written notice to hello@getorderup.net. There are no cancellation fees.
How do I upgrade my plan?
Email hello@getorderup.net and we'll handle the upgrade. The difference in setup fee is prorated and the new monthly rate starts on your next billing date.