Privacy
Policy.

Last updated: April 2026. This policy explains how Order Up collects, uses, and protects your information.

1. Who we are

Order Up LLC ("Order Up," "we," "us," or "our") operates the website getorderup.net and provides web-based restaurant ordering and management services. Our contact email is hello@getorderup.net.

2. Information we collect

Information you provide directly

• Name, email address, and phone number when you fill out our demo request form or contact form
• Restaurant name, address, and business details during onboarding
• Billing information processed securely through Stripe (we never store card numbers)
• Menu content, photos, and branding materials you provide for your restaurant site

Information collected automatically

• IP address, browser type, and device information when you visit our website
• Pages visited, time spent, and referring websites (via standard web analytics)
• Order data from customer orders placed through your restaurant website

3. How we use your information

• To build, configure, and maintain your restaurant website and ordering system
• To process payments and send order notifications
• To respond to support requests and communications
• To send service updates, billing notices, and important account information
• To improve our platform and services

We do not sell your personal information to third parties. We do not use your data for advertising purposes.

4. Information sharing

We share your information only with:

• Stripe — for payment processing. Stripe's privacy policy governs their use of your data.
• Supabase — for secure database storage and authentication.
• Netlify — for website hosting and delivery.
• Legal requirements — if required by law, court order, or governmental authority.

5. Data security

We take reasonable technical and organizational measures to protect your information, including HTTPS encryption, secure database access controls, and limited employee access to personal data. No system is 100% secure, and we cannot guarantee absolute security.

6. Your restaurant's customer data

Customer order data collected through your Order Up restaurant website belongs to you. We act as a data processor on your behalf. We do not use your customers' data for our own marketing purposes.

7. Data retention

We retain your account and order data for as long as your account is active. After cancellation, we retain data for 90 days before deletion, unless required by law to retain it longer.

8. Your rights

You have the right to access, correct, or delete your personal information at any time. To make a request, email hello@getorderup.net. We will respond within 30 days.

9. Cookies

We use essential cookies to operate our website and client portal. For full details, see our Cookie Policy.

10. Changes to this policy

We may update this policy from time to time. We will notify active clients of material changes by email. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact

Questions about this privacy policy? Email us at hello@getorderup.net.